Reservations

During the PRIME season, rental weeks begin on Saturday and end the following Saturday for all waterfront and most resort homes.  Stays of less that 1 week are generally taken for MID and VALUE seasons when only a two (2) night minimum is required.  For non-waterfront or resort homes, stays of less than a week may be allowed during PRIME season; however a three night minimum would apply.  HOLIDAY stays, unless otherwise posted, require at least a three night stay.

Detailed information on each home, our area and activities is on the website at [www.LakeCountryNC.com].  Please carefully review all descriptions before making a reservation.  Reservations may be made by calling a reservation specialist on our toll-free number at

1-800-742-9556 (during normal business hours), or you may book online.  A hold may be placed on any rental home, on-line without payment

for no more than 48 hours. 

Seasons Rate Schedules

2010 Seasons Schedule is as follows:

Click [HERE] for individual property rates.

Office Hours and Locations

Our main office is located at 2992 Memorial Highway in downtown Lake Lure (slightly west of the Town Center and Public Beach ( Our entrance is to the side right of the building. Overflow parking is in Pinnacle Sotheby’s International Realty parking area on the left side of the building.  Our hours of operation at this location are Monday-Friday from 9am to 5pm and till 6pm on Saturday’s during PRIME season.

We also offer a satellite office for check-in/check-out of homes located at Rumbling Bald Resort,  at 1334 Buffalo Creek Road, Lake Lure, NC (just outside the main security gate).  Our hours at this location are Thursday and Friday from 10am to 5pm and on Saturday from 10am to 6pm during MID and PRIME seasons.  This location is closed during VALUE seasons.  Check with your reservation specialist to see which location you will be directed to for check-in.

Rates

Rates are subject to change without notice.  Once a guest rental agreement is fully executed and confirmed with payment, then rates will not be changed.

Payments

An advance rental payment of one-half (50%) of the rent is required within seven (7) days of making a reservation.  If a signed lease and deposit (Guest Rental Agreement and addendums) are not received within seven days, the reservation will be cancelled.  Personal checks are accepted for advance rental amounts, balances, as well as security, cleaning and pet deposits provided the check is received 60 days prior to arrival.  For payments received 60 days or less prior to date of arrival, payment must be made in the form of certified or cashier’s check, money order, MasterCard or Visa.  A $35.00 service charge on all returned checks will be added to your balance.  ALL RESERVATIONS require a credit card on file regardless of the form of payment.

Final payments are required 60 days prior to your scheduled arrival date and will automatically be charged to the credit card on file unless we receive final payment in the form of a check by mail, by due date.

Please mark this on your calendar, as NO INVOICE IS SENT FOR THE FINAL PAYMENT.  When final payment is accepted, a confirmation package that will include directions to the check-in office, and other important information will be e-mailed to you.  Please make sure we have a valid email address on file. 

All advance rent amounts and deposits will be deposited in a non- interest-bearing trust account at Carolina First Bank, Memorial Highway, Lake Lure, NC.

Check-In

Check-in time is between 4pm and 6pm Monday through Friday.  During PRIME season,  from Memorial Day through Labor Day, check-in is from 4pm to 6pm Monday-Saturday.

We are unable to accommodate check-in arrivals on Thanksgiving Day, Christmas Eve, and Christmas Day.

Lake Country Vacation Rentals offers two check-in locations for your convenience.  Once your reservation is confirmed, you will be directed to the location in which your check-in package will be located.  Please make sure you note the correct location.  To avoid delays in cleaning and inspection of your rental home, it is essential that you come to the check-in location and check in before going to the rental home.  Taking possession of the property before being given the keys could result in additional delay and or charges.

At check-in, you will be required to sign an authorization and present a credit card (Visa or MasterCard) to reimburse for damages in excess of the refundable Security Deposit or not covered by the Accidental Rental Damage Insurance, whichever is applicable including reasonable attorney’s fees, unauthorized utility charges and a day’s rent if proper check-out procedures are not followed. 

Lake Country Vacation Rentals makes every effort to prepare all homes for occupancy by 4:00pm; however, in some instances it may be necessary to delay occupancy until the home has been properly cleaned and inspected, or until necessary maintenance is completed.

Late Check-In

If you are unable to arrive during normal check-in hours as stated above, you must notify us at least 4 hours prior to your scheduled arrival so that we can arrange to have your check-in package left for you in one of our two locked box, check-in locations.    Pre-payment of all charges plus a $25.00 Late Check-in service/processing fee is required for late check-in.  Specific instructions for operation of our late check-in box will be given upon notification. 

Check-Out

Check-out time is 10:00 am.  You must be completely checked- out of the rental property, and have all keys returned to the rental office no later than 10:00 am. You may be charged one (1) additional day rental if property is occupied after 10:00 am.  Prior to check-out and to avoid any changes to your cleaning or security deposit please make sure the following is completed.  Properly bag and empty trash to outside containers, Recycling is mandatory.  Use blue bags for 1) plastic, aluminum and glass in one bag. 2) Newspaper in the other. Empty and clean out refrigerator, make sure dishes, pots, pans and all cutlery have been cleaned and properly stored in it’s original station, fold used sheets and towels and leave in bathroom floor, make sure pillows, mattress pads, shams and coverlets are clean and left neatly folded on the bed, unless they have been soiled, then neatly fold and leave in a separate stack in floor of bathroom.  Make sure all kitchen towels have been cleaned and returned to linen drawer in kitchen.

Administrative Reservation Fee

A fee of $20.00 (plus 7.75% NC Tax) is charged to each reservation and is non-refundable if reservation is cancelled or transferred.

Occupancy

Rental homes are made available to families and mature persons over the age of 25.  We do not rent to fraternities, sororities, school, civic or other non-family groups.  In the event that we determine at check-in or thereafter that occupancy is other than a family group or do not meet the specified age requirements, or exceed the number of occupants (persons allowed), then you will be subject to immediate eviction with no refund of rent. 

Parking

Due to our mountainous region, parking is limited and only the number of cars designated on the guest rental agreement and found at [www.LakeCountryNC.com] is allowed.  Vehicles must be parked only in designated areas on the vacation rental property. Parking in

the roadway blocking the flow of traffic and parking on neighbor’s property without written permission are prohibited.  Overflow parking is available on a limited basis in the parking lot of Lake Country Vacation Rentals parking lot.  A parking permit issued by LCVR, with accompanying permit fee of $15.00 per vehicle is required for overflow parking and must be arranged in advance.

Security Deposits

Vacation Insurance

Trip Cancellation Insurance charges are automatically added to your first rental payment.  If you do not wish to purchase this coverage, you may decline the charge by initialing where indicated on your lease. 

Please be aware that if you cancel your reservation, certain restrictions may apply.  You must confirm your cancellation request in writing to be eligible to have your week re-rented.  If we are successful in re-renting the home, we will return your payment less a cancellation fee of $100.00, our administrative reservation fee of $20.00, and any travel insurance premiums you may have paid.

Helpful Vacation Insurance Links:

[Travel Guard’s All Seasons Travel Plan]

[Travel Guard’s All Seasons Travel Plan FAQ]

Cancellations/Transfers

Cancellations or transfers (including date changes or switching of homes) must be made in writing.  For cancellations or transfers within 60 days of arrival, we can not refund any monies unless the original home is re-rented for the entire rental period and prepayment has cleared.  We will return payment (less our administrative reservation fee of $20.00, travel insurance, and a cancellation fee of $100.00) only if the home can be re-booked. We will make every effort to re-book however if the home does not rebook, all monies received will be forfeited. 

For cancellations or transfers 60 days or more prior to arrival, all monies will be returned with the exception of the administrative reservation fee of $20.00 and cancellation fee of $100.00.

Pets

Some homes are pet-friendly and are so noted on our website at www.LakeCountryNC.com .  If you are renting a pet-friendly home, please understand that only one, house-trained dog is allowed.  Cats and other animals are not permitted.  For rental homes that allow pets, Pets must first be registered with rental Agent and a Pet Deposit will be taken no later than 60 days prior to check-in.   A $75.00 non-refundable fee, plus tax is added to the rental.  In addition, a $350.00 refundable pet security and cleaning deposit is required and returned no later than 45 days after check-out. Non-registered Pets or Pets in non-pet homes will result in a $200.00 unauthorized pet fee, immediate eviction and loss of rent.  Please note that the tenant is responsible to clean up after pet including surrounding property. A leash law is in effect within the town limits of Lake Lure which includes Rumbling Bald Resort.  Please note that pets are not allowed on beds, or other furniture, pets may not be left unattended for more than 4 hours without being crated. Tenant is required to vacuum all hair from floor, rugs, etc. prior to check-out.

For more information, see [2010 Security, Cleaning and Pet Deposit Addendum]

Lost and Found

Lake Country Vacation Rentals can not be responsible for any items that you leave in your rental home.  If we find items left behind, we will hold them for two weeks.  After that time, all unclaimed items will be donated to a local charity.  If requested, left behind items will be returned via US Mail.  A minimum $10.00 handling fee plus postal charges will apply to all returned items.

Owner Closets

Many of our homeowners maintain a locked closet and/or utility room in their home and/or boathouse or on the grounds for storage of personal items.  Please respect these locked closets and storage rooms and do not attempt to open them.  Any damage to this area of the rental property will be billed directly to the guest, since this type of damage is willful and not covered under the security deposit waiver fee.

Cleaning

To make certain that all homes are well maintained, cleaned and cared for, a cleaning and inspection will occur after each departure.  You are reminded to adhere to the guidelines and requirements as outlined in the [2010 Security, Cleaning and Pet Deposit Addendum]

If you find any problems with the cleanliness of your home, please report to Lake Country Vacation Rentals within 2 hours of check-in.   

Linens

For your convenience, linens are supplied in all rental homes.  You will be required to remove all sheets and towels, fold and place in bathroom.  Bed coverlets, bedspreads, shams and mattress covers should remain on the bed unless soiled; then placed in a separate stack in the bathroom.  A minimum amount of kitchen towels are provided and should be cleaned and placed back in linen drawer prior to departure.

See [2010 Security, Cleaning and Pet Deposit Addendum]

If you wish to provide your own linens, you may do so by notifying us 60 days prior to your arrival.  A per bed fee of $12.50 will be credited to your rental balance.

A limited number of cleaning rags and cleaning supplies are left in each home to help you keep the home clean while you are in residence.  Please notify the office if your supplies need to be replenished.

Extras

Ingles Grocery has a full grocery with deli and bakery located in Lake Lure.  Wal-Mart can be found in two locations near Lake Lure; one in Forest City and the other in Hendersonville, each about a 30-40 minute drive, depending upon which side of the lake your rental home is located.  Additional vacation supplies, linens and equipment can also be rented at reasonable rates. 

{Available Extras]

Repairs 

Due to our mountainous region, we do not issue refunds for unwanted pests on the premises (bugs, mice, snakes, raccoons, bears, bats, etc.)  Notify Lake Country Vacation Rentals of any unusual problems with pests. 

Please allow 24 hours for the cooling of refrigerators and air conditioners.  During the summer months, the refrigerator has been opened for lengthy periods for removing food and cleaning.  Please be patient and open the door as infrequently as possible.  Do not overload the refrigerator upon arrival.  Please allow adequate time for your house to cool and make sure the thermostat is only moved one degree every 15 minutes in order to avoid freezing of the coils.  Unwarranted service calls will be the responsibility of the tenant.

Property Equipment and Furnishings

Each rental home is privately owned.  Although each meets our basic inventory requirements, each is furnished and decorated according to the Owner’s individual taste.  Neither Lake Country Vacation Rentals nor the Owner of the rental home is responsible for providing any additional furnishings or equipment not available presently in the rental property.  Please refer to www.LakeCountryNC.com 

Please note specifics for the following:

Fireplaces:  Interior fireplaces are only allowed to be used October through March.  Under no circumstances are fireplaces to be used while the air-conditioning is running. Never burn paper or other trash in an interior fireplace.  Dampers must be open while fireplace is used.  Failure to adhere to this policy will result in charges to the security and/or cleaning deposit. 

Firepits:  Some rental homes offer an outdoor fire pit.  Please make sure that only wood is burned and the fire is contained to the pit.  You will be expected to clean your debris and trash from in and around the outdoor fire pit, prior to your departure.  NEVER leave fire unattended and do not over-build to cause flames or smoke to intrude on neighboring property. 

Hot-Tubs:  Hot Tubs are cleaned and serviced prior to your arrival.  Use of hot tubs is strongly discouraged from Memorial Day to Labor Day due to warm summer temperatures.  Children under the age of 12 are NOT PERMITTED in a hot tub and oils or other substances should never be admitted to the water.  Covers must be on the hot tub when not in use and under no circumstance should you sit or stand on the hot tub cover.  Any damages occurring as a result of your occupancy, will be charged to your security deposit.

Gas and Charcoal Grills:  Gas and charcoal grills have been increasingly difficult to maintain due to abuse and failure to clean by previous tenants.  As such, a $50.00 fee is now imposed on any tenant who does not properly clean a grill prior to departure.  If you run out of bottled gas for your grill, please notify the office immediately and a replacement tank will be delivered at no charge to you, within 24 hours of notification.

Electronics and Phones:  Although every effort will be made to ensure all electronics are working properly, Lake Country Vacation Rentals will not be responsible for any equipment malfunction during your stay.  Thunderstorms are common during the summer months which can cause satellite, cable and phone disruption.  Please unplug television sets during an electrical storm. Our homeowners provide telephones for your convenience and safety. Most are equipped with blocks to prevent long distance calls without the use of a calling card. In no event should tenant or guests charge or accept a long distance call on the rental home telephone. A $20 collection fee will be added to any toll call that appears on the owner's bill for the dates of occupancy and will be deducted from your security deposit, or charged to the credit card on file.  Do not move stereo, television, DVR or DVD or other equipment from room to room and do not attempt to make any repairs.  Report malfunction immediately to the LCVR main office.

Furnishings:  Re-arranging of furnishings is not allowed.  See additional information in 2010 Security, Cleaning and Pet Deposit Information.

Game Tables:  Some rental homes offer the use of one or multiple game tables such as billiards, table tennis, air hockey, foosball, etc.  You will be responsible for the care of these during your stay.  Does not misuse, stand, or sit on any game table.  Use only as intended.  Damage occurring as a result of your occupancy, will result in charges to your security deposit.  Report any broken or damaged items immediately to Lake Country Vacation Rentals.

Boats: Motorized and/or non-motorized boats may be included in your rental home.  You must read and agree to the following terms and conditions outlined in [2010 Boat Policies for Vacation Rental Homes].   

If you plan to bring a boat, please refer to [www.TownofLakeLure.com] for specific instructions and requirements.  Size and type restrictions, as well as permit fees are defined.

Discounts

Senior, (65 and older), and Military discounts (10%) are offered on all rental homes during MID and VALUE seasons.  Discounts do not apply for PRIME or HOLIDAY season. For more information, visit [www.LakeCountryNC.com]

Message/Mail

You may arrange for mail or package delivery directly to the offices of Lake Country Vacation Rentals as long as we are properly notified in advance.  Do not schedule delivery earlier than 3 days prior to your arrival and no later than the day of your departure.  Packages and mail must be picked up at our office.  We do not deliver packages or mail.